Crisis Communications Skills

Trillium provides clients with a range of services to help them with communications to manage a crisis.
  • Crisis Communications Counsel
  • On-line Crisis Communications Services
  • Crisis Communications Audits/Evaluation
  • Crisis Communications Planning
  • Crisis Management/Communications Training
  • Crisis Communications Simulations

Crisis Communications Counsel

  • Sleeves rolled-up assistance during a crisis
  • Counselling your management team
  • Developing strategies and tactics
  • Support for communications/public relations teams

On-line Crisis Communications Management

Instant access via the internet to best of the industry:

  • Crisis plans
  • Crisis procedures
  • Media and stakeholder monitoring
  • Information distribution services

Crisis Communications Audits/Evaluation

  • Critical review and analysis of plans and procedures
  • Adjudication of crisis communications exercises
  • The Trillium Crisis Communications Report Card System©,

Crisis Communications Planning

Writing a customized plan for internal and external crisis communications, including:

  • Crisis severity rating
  • Notification protocols
  • Crisis communications procedures
  • Crisis communications team roles and responsibilities
  • Crisis command center checklist
  • Pre-formatted crisis communications information materials
  • Crisis communications logs
  • Crisis communications evaluation forms

Crisis Management - Communications Training/Simulation

  • Researching and creating a customized crisis scenario
  • Preparing support materials (news clips, bulletins, messages, role-playing scripts etc.)
  • Managing all aspects of the simulation
  • Conducting: mock news conferences, media ambushes, stakeholder briefings
  • Adjudicating the crisis communication function
  • Preparing a written evaluation report
  • Conducting a debriefing session with participants
  • Optional follow-up to facilitate improvements